At Marlow Journeys, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we handle the shipment of products purchased from our website.
1. Order Processing
- Orders are processed once they are received and verified.
- Please ensure your shipping address and contact information are accurate to avoid delays.
2. Payment Method
- Marlow Journeys accepts Cash on Delivery (COD) as the only payment method. Payment is collected at the time of delivery.
3. Shipping Locations
- We operate worldwide and ship products to most locations.
- Delivery timelines may vary depending on the destination country and local delivery services.
4. Shipping Time
- Estimated delivery times will be provided during order confirmation.
- While we make every effort to deliver on time, Marlow Journeys is not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances.
5. Shipping Charges
- Shipping costs, if applicable, will be calculated and displayed during checkout.
- Any customs duties, taxes, or import fees are the responsibility of the recipient.
6. Order Tracking
- Once your order is shipped, you may receive tracking information if applicable.
- Please note that tracking availability may vary depending on your location.
7. Damaged or Lost Shipments
- If your order arrives damaged or is lost during transit, contact our administrator immediately at [email protected].
- We will assist with a replacement or resolution after verifying the issue.
8. Contact Us
- For any questions or concerns regarding shipping, delivery timelines, or lost/damaged items, please contact our administrator at [email protected]