At Marlow Journeys, we are committed to providing high-quality products and ensuring customer satisfaction. This Returns & Refund Policy explains how you can return products and request refunds.
1. Returns Eligibility
- We accept returns only for damaged, defective, or incorrect products.
- Products must be returned within 7 days of delivery.
- Items must be in their original packaging and condition.
2. How to Request a Return
- To initiate a return, contact our administrator at [email protected] with your order details and reason for the return.
- Our team will review your request and provide instructions for returning the product.
3. Refund Process
- Once we receive and verify the returned product, we will process a replacement or refund.
4. Non-Returnable Items
- Products that are used, damaged by the customer, or not in their original condition cannot be returned.
- Clearance or final sale items, if any, are non-returnable unless defective.
5. Shipping Costs for Returns
- For defective or incorrect items, Marlow Journeys will cover the return shipping costs.
- For other return requests, the customer may be responsible for return shipping fees.
6. Contact Us
- For questions, concerns, or to initiate a return, please contact our administrator at [email protected].